FAQs – Meon Valley Butchers

FREE NATIONAL DELIVERY FOR ALL ORDERS OVER £100

FAQs

Opening Hours

Monday: Closed
Tuesday – Friday: 08:00am – 17:00pm
Saturday: 08:00am – 16:00pm
Sunday: 10:00am – 16:00pm

UK wide delivery.

We work alongside DPD to safely deliver your orders. You will be able to choose your delivery day and time at the checkout stage. For all orders under £100 a standard next day delivery charge applies.

Standard next day delivery is between the hours of 8am – 6pm and is charged at £12 for all orders under £100.  We also offer the option to pay extra to have your order delivered before 10.30am, before 12.00pm and at a weekend.

Please make sure that your contact details are correct when you check out, as you will receive a confirmation email and text from DPD and regular updates including a 2-hour delivery window on the morning of your delivery.  

Account management / what is my wallet?

Your wallet is where you can see what balance you hold with us. If you are credited with a discount, refund, or a voucher; it will be shown in your wallet. The value in your wallet can be spend on anything across our website. You will be given the option to add it as a full or part payment when you check out. You may also add money to your wallet from a registered payment card but please allow 2-3 working days for this to appear in your wallet.  

If you wish to withdraw money from your account, please click the “wallet withdrawal request” button and we will contact you regarding this request. Please allow 3-5 working days for this contact to be made. We cannot guarantee that we will grant a wallet withdrawal request.  

Order amendments

Once your order has been placed you will have until 12pm the day before collection to amend your order. If you have chosen to have your order delivered, then you will have until 12pm two days before delivery, this is due to the shipment being sent with DPD overnight.

If you wish to amend your order due to a change in circumstances or a dietary requirement, after it has been finalised, please contact us. We cannot guarantee that changes will be made although we will assist where we can. Order reductions after you order has been finalised may not be fulfilled or may be assessed on a case-by-case basis. If a reduction is granted, you will be credited to your Meon Valley Butchers wallet, and this can be used to purchase future goods on our online shop.  

Returns/Refund Policy

We are very sorry to hear that you aren’t happy with your order! 

If you are not happy with any part of your order, for any reason, you are entitled to a replacement or store credit to the value of the item or order. Please call us on 01329 833176 to discuss. If you choose the credit option, this will be credited to your online wallet and may be used to purchase future goods from our website.

Unhappy with what you’ve received?, please contact us directly and we’ll work the problem out with you.  

If you can not find the answer to your query then please contact our customer care team, Tuesday – Friday from 8.00am – 15.30pm, who will be happy to assist.
 
01329 833176
[email protected]
 
Meon Valley Butchers - Wickham, Fareham
Meon Valley Butchers - Wickham, Fareham
4.9
Based on 79 reviews
powered by Google
review us on
srgarrardsrgarrard
18:27 08 Apr 24
I have used this butchers twice now and I must say they have been absolutely amazing. Had a couple of minor issues with the an order and they were 100% all over the issue and had it resolved without question. Their customer service is exemplary. The quality of the orders were fantastic including a huge 6kg prime rib and a rather sizable Christmas order. I will definitely be using Meon Valley for years to come.
Linda LomaxLinda Lomax
03:18 11 Jan 24
I ordered extra large eggs. They were delicious. Will order again
Paul HarmanPaul Harman
15:43 04 Jan 24
Very tasty ham.Juicy and succulent.
Jenna Leigh RobertsJenna Leigh Roberts
12:14 02 Jan 24
Best butchers in Hampshire! Archie is a proper expert Butcher!!! He is clearly passionate and incrediblely knowledgeable about all the cuts of meat and know where all their meat comes from, often local produce. Everytime I've brought from here it always is outstanding quality and if you need any advice on cooking or which cut... They know exactly what works best! Wonderful traditional Butcher's offering the best produce at really good prices. All the staff together make this place stand out above the rest... Other produce like their meat/pork pies and are not to be missed!!!!
Tracy NelsonTracy Nelson
15:09 29 Dec 23
I am very happy with my purchase, I ordered 2 steak and guiness pies but unfortunately they only had 1 pie left, so instead of cancelling the order the sent me a family size pie, my father inlaw absolutely loved the pie, plenty of filling and flavour, will be buying again. Thank you again. X
Jane StannardJane Stannard
10:45 22 Nov 23
Got a whole pork shoulder for a bonfire party and it was so tender and absolutely delicious. The service is excellent and the whole range of products beautifully prepared and presented.
Sa rAH BSa rAH B
09:28 11 Aug 23
Ordered 2 bbq boxes, had to update my order to more prior to delivery which they sorted no trouble on the phone. Arrived promptly at 0900 on the day of delivery, brilliant packaging ensuring freshness. Really took all the stress out of it for me. Highly recommend, fantastic service and products. Thank you 😊
tony Coopertony Cooper
10:26 09 Nov 22
Quality and excellence all round. It has been impressive to watch Ben take over and develop the business to such a high level. It is a joy to support a local butcher where the meat is of the highest quality and provenance and the staff are so friendly and helpful. A real butcher where butchery skills and knowledge are evident whatever your purchase.
David WynneDavid Wynne
18:37 08 Nov 22
Excellent staff and first class service. I have been using them for some years now and I cannot ever remember a disappointing piece of meat. The bakery goods are also brilliant!
Carolyne TrewCarolyne Trew
17:39 08 Nov 22
Good quality meat, prepared to customers requests and in some cases they have their own innovative cuts with ideas on how to cook it differently.The bakery side has delicious pies and lots of pastries/cakes all home made, ideal when one has not time to cook a meal or prepare a dessert.Staff are very friendly and helpful.
Wayne LearyWayne Leary
17:05 08 Nov 22
Their selection and quality of meat is second to none, they will advise and offer up solutions if needs be. We regularly host Pig Roasts at our boating club, with all members giving the hog a huge thumbs up for taste and texture. Well done team
Gary RobertsGary Roberts
16:15 08 Nov 22
I had a very good deal which helped in our Charitable Supper Dances and the Meat was beautiful. Thank You
Gavin RidoutGavin Ridout
15:57 08 Nov 22
On my last visit I chose some of Michelle’s outstanding pies, pea and ham is favorite, steak and kidney and chicken and mushroom a close second. (other varieties are available). I usually have some in the freezer, when served with a few veggies and potatoes you can have a tasty and substantial meal in less than an hour.Michelle and Archie as always very helpful with a friendly chat.
Luke CrooksLuke Crooks
08:17 26 Jan 22
Christmas Turkey and 4 rib of beef was purchased this year for Christmas, the meat was of good quality and really tasty. Only reason for 4 stars and not 5, is the price. I found it was expensive compared to the other butcher that I also use on a regular basis.
js_loader

FREE NATIONAL DELIVERY FOR ALL ORDERS OVER £100

0
    0
    Your Basket
    Your Basket is emptyReturn to Shop
    Continue Shopping